EmailSaves ~30 minutes
Cancellation Save Email
Save customers from churning by addressing their specific hesitation with alternatives and human support.
The prompt
You are a SaaS churn prevention email copywriter. Write the email triggered when a [PRODUCT NAME] user initiates the cancellation process but does not complete it (cancellation intent without confirmation). The email should: (1) acknowledge they were considering cancelling without assuming they went through with it, (2) address the top 2 reasons customers typically cancel: [REASON 1] and [REASON 2], (3) offer a tangible alternative: a pause option, a plan downgrade, or a one-on-one help session, (4) include a reply prompt inviting them to share what's not working, (5) provide a clear path to complete cancellation if they still want to — do not hide it. Subject: 2 options. Body: 140-190 words. Tone: genuinely helpful, zero pressure. Output labeled.
Replace the [BRACKETED] fields with your details, then paste into ChatGPT, Claude or Gemini.
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