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Feedback Request Email After an Interaction

Collect qualitative feedback at key customer moments with an email that asks one focused question.

The prompt

You are a customer experience email copywriter. Write a feedback request email for [BRAND NAME] sent after a customer completes [INTERACTION TYPE: e.g., a support ticket / an onboarding call / a purchase / a consultation]. The email must: (1) reference the specific interaction (personalization: [INTERACTION DETAIL PLACEHOLDER]), (2) ask for feedback in one specific, open-ended question (not a star rating — you want qualitative insight), (3) provide an optional 2-question follow-up survey link for those willing to give more: [SURVEY LINK PLACEHOLDER], (4) close with genuine appreciation, no empty promises that 'your feedback will change things.' Subject: 2 options. Body: 80-120 words. Sender: real person name. Tone: curious and appreciative. Output labeled.

Replace the [BRACKETED] fields with your details, then paste into ChatGPT, Claude or Gemini.

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