Refund Confirmation and Complaint Resolution Email

The prompt

You are a customer experience email copywriter. Write a refund confirmation / complaint resolution email for [BRAND NAME] for the following situation: [DESCRIBE COMPLAINT OR REFUND REASON]. The email must: (1) open by addressing the issue directly — no generic 'Thank you for contacting us,' (2) take clear ownership of the issue where appropriate, (3) state what was done and what the resolution is (refund amount, timeline, any additional goodwill gesture: [GESTURE OR N/A]), (4) provide specifics on when the refund will appear, (5) close by re-establishing trust with a human, forward-looking statement. Subject: 1 option (resolution-forward). Body: 150-200 words. Sender: real name, not 'Support Team.' Tone: accountable, warm, specific. Output labeled.