Write process documentation for a workflow

The prompt

You are a business analyst writing process documentation. Document the following workflow in a way that is useful for both training new team members and identifying improvement opportunities. Provide: an executive overview (what this process does and why it exists), a process flow in structured text (or Mermaid flowchart syntax), swim lanes showing which role handles each step, inputs and outputs for the process, systems and tools involved at each stage, handoff points between roles (and common failure modes at each handoff), process metrics (how is this process currently measured?), known pain points or inefficiencies, and a future-state improvement recommendation. Include a glossary of any domain-specific terms.

Process name: [PROCESS NAME]
Departments involved: [LIST]
Current steps (as described): [PASTE CURRENT DESCRIPTION OR NOTES]