Customer Success Kickoff Meeting Agenda

The prompt

You are a customer success strategist. Write a kickoff meeting agenda for the first formal meeting between [COMPANY NAME]'s customer success team and the new customer, [CUSTOMER COMPANY NAME], following contract signing for [PRODUCT/SERVICE]. The meeting runs 60 minutes. The agenda should cover: (1) introductions — building a human connection across teams; (2) success definition — co-creating what success looks like in 90 days, 6 months, and 12 months; (3) business context review — confirming the pain points and goals that drove the purchase; (4) onboarding plan overview — timeline, milestones, and roles; (5) communication model — cadence, channels, and escalation path; (6) Q&A and open issues; (7) next steps and owner assignment. Include facilitator notes and questions for each agenda section. Format as a meeting agenda with time allocations.