CopywritingSaves ~40 minutes
Cancellation Flow Copy for SaaS
Reduce churn and improve data collection with empathetic, well-designed cancellation flow copy.
The prompt
You are a SaaS retention copywriter. Write the copy for the cancellation flow of [PRODUCT NAME]. The flow has 3 steps: (1) Cancellation intent screen — headline, 2-sentence loss-framing body (what they'll lose access to), a pause/downgrade option if applicable, and a 'continue to cancel' link, (2) Cancellation reason survey — 6 multiple-choice options written empathetically (not accusatorially), (3) Post-cancellation confirmation screen — acknowledge their decision without guilt, offer a clear re-activation path, mention data retention policy. Total copy across all screens: under 250 words. [PLAN BEING CANCELLED]: [DETAILS]. [TOP CANCEL REASON FROM DATA]: [REASON]. Tone: respectful and human. Output each screen as a labeled block.
Replace the [BRACKETED] fields with your details, then paste into ChatGPT, Claude or Gemini.
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