CopywritingSaves ~25 minutes
Customer Complaint Response Copy
Write a customer complaint response template that turns frustrated customers into loyal advocates.
The prompt
You are a customer experience copywriter. Write a response template for [BRAND NAME]'s support team to use when addressing the following type of complaint: [COMPLAINT TYPE: e.g., delayed shipment / billing error / product defect / feature not working]. The response must: (1) open with genuine acknowledgment of the issue (not 'I apologize for any inconvenience'), (2) take responsibility clearly where appropriate, (3) explain what happened in plain language (2-3 sentences), (4) state exactly what the resolution is and the timeline, (5) offer an additional goodwill gesture: [GESTURE DETAILS OR N/A], (6) close with confidence that the issue is resolved and invite further contact. Total: 150-200 words. Tone: human, accountable, and solution-oriented. Output as a ready-to-send template with [FILL-IN] markers.
Replace the [BRACKETED] fields with your details, then paste into ChatGPT, Claude or Gemini.
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